Refund & Return Policy

Perishable specialty foods

Rare Provisions ships perishable, single-origin foods whose quality and safety can’t be re-verified once a package has left us. For that reason we generally cannot accept returns of opened or unopened food items. Please review your order before completing checkout.

When we refund or replace

We will refund or replace (your choice) any order that arrives damaged, defective, or not as described:

• The item arrives damaged, leaking, or with broken seals.
• The item is defective or spoiled on arrival.
• The item does not match what you ordered.
• Your order is lost in transit (carrier confirms loss).

Email support@lbrands.xyz within 7 days of delivery with your order number and a photo of the issue.

Order cancellations

Orders that have not yet shipped can be cancelled for a full refund. Contact uswith your order number as soon as possible — once a label is created and the package is handed to the carrier, the order is in transit and can’t be recalled.

How refunds are processed

Approved refunds are issued to your original card via Stripe, our payment processor, and typically appear within 5–10 business days depending on your bank. Every purchase is one-time — there are no subscriptions or recurring charges to cancel.

Consistency with shipping

We ship from California in 1–3 business days, with free US shipping on orders over $75. The origin, handling window, and return window above match our Shipping Policy exactly.

Disputed charges

Please reach us before opening a chargeback — we resolve nearly all order issues directly within 1–2 business days.

Contact

Questions about a specific order? support@lbrands.xyz or our contact page. We accept Visa, Mastercard, American Express, and Discover.